Refund policy

Return & Refund Policy

At SnusBros, your satisfaction is important to us.

Due to the nature of our products (nicotine pouches), we cannot accept returns or offer refunds on opened or used items for hygiene and safety reasons.

Eligible Refunds:

• If you receive a defective or damaged product, please contact us within 7 days of delivery.

• We may require a photo of the damaged product before issuing a replacement or refund.

• Refunds will be processed back to the original payment method within 5–7 business days after approval.

How to Request a Refund or Replacement:
Email us at [your email address] with your order number and details of the issue.

Please Note:

• Expired products will be replaced if reported within the expiry period.

• Incorrect orders due to our error will be corrected at no extra cost.